Zach Hill

Zach Hill

Dixon, Illinois
Zach Hill

Virtual Resume

View a Digital PDF version by clicking clicking this link.

 

 

 

 

 

Information Technology Professional

Passionate, Customer Service driven I.T. professional with a background in I.T. support in large scale environments supporting up to 5,000 users and devices. Proficient in communicating and teaching abilities that all users can relate to. Experience with managing a team and completing projects efficiently.

 

Areas of Expertise:

 

Technical Proficiencies:

 

Experience:

Information Systems Technician        

KSB Hospital – Dixon, IL

June 2014 – Current

  • User support for KSB Hospital and Satellite Clinics, 1,000+ users

– Handled direct user support, installations, applications, help desk ticketing support, and remote support

– Hardware support for 500+ Devices

  • Active Directory Support
  • Account Creation & Management
  • Computer Management
  • Group Policy Support
  • Custom Profile Management(Desktop Icons, Restrictions)
  • Print Management(Deploying Printers Based on Location)
  • Print Server Management
  • Printer Deployment and Setup
  • Server 2003 and 2008 Support – Virtual and Physical
  • Working Knowledge with VMWare, DNS, DHCP, Networking Management

 

Help Desk Analyst

Sentinel Technologies – Provisur Technologies – Mokena, IL

March 2014 – June 2014(TEMP)

  • User support for Provisur Technologies, 500+ users

– Handled direct user support, installations, applications, help desk ticketing support, and remote support

  • Implementing Microsoft Deployment Toolkit into Provisur’s Environment

– Setup Windows Deployment Services

– Setup Microsoft Deployment Toolkit

– Responsible for image deployment and creation via MDT(Microsoft Deployment Toolkit)

– Create images using Hyper-V, snapshot creation

– Driver Package Creation

– Creation of custom MSI packages

– Custom Batch scripting for installs and applications

  • Active Directory and Group Policy Support
  • Print Server Management

 

Technology Specialist

Elmhurst Public Schools – Elmhurst, Illinois

November 2012 – August 2013

  • User support for complete district, 1000+ users

– Handled direct user support, installations, applications and help desk support

– Responsible for training users on all applications and hardware

  • Windows 7 deployment

– Responsible for image deployment and creation via MDT(Microsoft Deployment Toolkit)

– Create images using Hyper-V, snapshot creation

– Driver Package Creation

– Creation of custom MSI packages

– Custom Batch scripting for installs and applications

  • Active Directory and Group Policy Support
  • Print Server Management
  • Lenovo computer rollout project

– 400 t430 laptops, 400 t420 laptops, 800 m72e desktops
– Assisting in image creation, testing, tweaking
– Application installations via Hyper-V snapshots

  • Application re-packaging via ORCA and SDK Toolkits
  • Dell Online Self Dispatch Desktop (DOSD certification)
  • Dell Online Self Dispatch Notebook (DOSD certification)

 

Technology Specialist

Sterling Public School District – Sterling, Illinois

May 2011 – November 2012

  • User support for district 350+ users and 1800+ technology devices

– Direct user support for staff and students

– Responsible for training users on all district approved applications and hardware

  • Introduced district to multi-cast imaging via Clonezilla DRBL

– Creating and deploying images

  • Creating custom batch scripting for Novell login scripts

– Set user drive rights and host files via login

– Custom made batch scripting for printer installation per user

– User management via Novell

  • Provide support for Laptops, Desktops, Tablets, iPads, Printers and Wireless Routers

 

I.T. Consultant/Owner

Sauk Valley Geeks – Dixon, Illinois

December 2010 – Present

  • Provide computer support for residential and business customers
  • Virus Removal, Data Recovery, Wired and Wireless Networking Installation
  • Server Management

– Server 2003, 2008, 2012

  • Provide Remote support via Team Viewer
  • Facilitate Sales via Phone Calls and Email
  • Small Business Network and PC Installation
  • Web Development

– Search Engine Optimization

– Internet Marketing

 

 

I.T. Consultant/CO-Owner

Chicagoland Geeks – Mokena, Illinois

August 2008 – January 2011

  • Provide computer support for residential and business customers
  • Virus Removal, Data Recovery, Wired and Wireless Networking Installation
  • Server Management

– Server 2003, 2008, 2012

  • Provide Remote support via Team Viewer
  • Facilitate Sales via Phone Calls and Email
  • Small Business Network and PC Installation
  • Web Development

– Search Engine Optimization

– Internet Marketing

 

 

 

Additional work experience available upon request

Education

GED                                                                                                                                                         December 2010

Tinley Park High School, Tinley Park, Illinois

 

 

REFERENCES MADE AVAILABLE UPON REQUEST